Last updated on 03.09.2025

terms and conditions

The following terms and conditions apply to all services offered by A Frank Idea Tmi, business ID / Y-Tunnus 2955889-2

Address:

A Frank Idea

PL 2208

96201

Rovaniemi

Finland

Phone number: +358 (0) 406847354

Terms and Conditions of A Frank Idea

Definitions

  • Customer: a person who has ordered or otherwise confirmed their request for an activity or service provided by A Frank Idea.
  • Order: documentation of a booking.
  • Order confirmation: any written documentation from A Frank Idea to a customer, including prices and specifications of the services and confirming the availability of the ordered services.
  • Partner: any party working with A Frank Idea, either directly or subcontracted as a third party.

Services

  • A Frank Idea offers guide services, consultancy, and translation services.
  • A Frank Idea undertakes efforts to maintain and improve the quality of its services.
  • The default language used for guiding and service provision is English unless otherwise stated or agreed.
  • The services offered by A Frank Idea under these terms are described at www.afrankidea.com, on third-party booking platforms, or in written agreements.
  • If a requested and agreed service is not listed online, an invoice may be issued and sent by email or send as payment link.
  • By booking any activity with A Frank Idea, you agree to these terms and conditions.

Pricing, Reservations, Payments, and Invoicing

  • Prices include VAT per Finnish taxation law.
  • Children aged 7–17 years are charged 50% of the adult price (rounded); children under 7 attend free of charge.
  • A Frank Idea reserves the right to adjust prices due to unforeseen cost increases (e.g., taxes, entrance fees, fuel prices and transportation costs).
  • Bookings may be made online via www.afrankidea.com or third-party platforms. Credit card fees may apply and are the customer’s responsibility.
  • A reservation is confirmed once full payment is received and an email with confirmation and booking number is sent.
  • Service descriptions state the minimum number of participants. If the group size falls below this minimum, A Frank Idea may cancel or recalculate the price.
  • If booking last-minute, payment may be made at the start of the service via mobile payment (card). A booking is only confirmed after full payment.
  • Alternate payment terms must be agreed upon in writing.

Cancellations and Rescheduling

  1. Free cancellation is permitted up to 14 days before the service.
  2. Cancellation fee of 10% applies if cancelled between 14–7 days before the service.
  3. Cancellation fee of 50% applies if cancelled between 7 days and 24 hours before the service.
  4. Cancellation must be confirmed by A Frank Idea at least 24 hours prior to the service start time.
  5. Cancellation less than 24 hours before the service, or no-show: 100% cancellation fee applies.
  6. Cancellations/rescheduling must be sent to info@afrankidea.com during Finnish office hours (Mon–Fri 10–17, EET, GMT+2), including the booking number. A Frank Idea aims to respond within 48 office hours.
  7. Full refund applies for cancellations due to illness, provided a medical certificate is sent to info@afrankidea.com within 14 days of cancellation.

Safety

  • Participation in guided tours is at the customer’s own risk.
  • A Frank Idea strongly recommends valid travel insurance.
  • Participants under 18 must be accompanied by a responsible adult.
  • Participants must follow the guide’s instructions at all times.
  • Participants must dress appropriately for local weather. Inadequately dressed individuals may be excluded from outdoor tours.
  • A Frank Idea reserves the right to refuse service if a participant is deemed a potential threat to themselves, others, or cultural sites.
  • Participation under the influence of alcohol or drugs is prohibited.
  • If temperatures are forecasted at –20°C or colder, children under 16 may not participate in outdoor activities.
  • A Frank Idea may cancel or adjust services due to safety or weather. In such cases, the full price will be refunded.

Damage and Liability

  • A Frank Idea is liable only for personal injuries or property damage caused by its negligence or that of its employees/subcontractors, or by faulty equipment.
  • A Frank Idea is not liable for damages covered by a customer’s travel insurance, and strongly recommends that customers obtain travel insurance.
  • A Frank Idea is not responsible for loss or damage to customers’ personal belongings.
  • Limitation of liability: A Frank Idea shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its services.

Accessible Tourism: Medical Conditions & Customers with Special Needs

  • Customers with medical conditions (e.g. heart disease, asthma, diabetes, epilepsy, musculoskeletal issues) or who are pregnant should consult their physician before participating. Participation is at the customer’s own risk.
  • A Frank Idea applies an inclusive approach. If adjustments or additional preparations are needed for accessibility, no extra fee will be charged.

Liability Insurance

  • A Frank Idea maintains General Third Party Liability Insurance for bodily injury and property damage in accordance with the terms of OP Vakuutus Oy.

Motor Vehicle Liability Insurance

  • All motor vehicles used in Finland are covered by valid Motor Liability Insurance, which governs compensation for bodily injuries and property damage.
  • Compensation follows Finnish law and Motor Liability Insurance regulations.
  • Intentional or grossly negligent injury caused by a participant may limit their right to compensation.

Force Majeure

  • Neither A Frank Idea nor the customer shall be liable for default, damage, or loss caused by force majeure (including but not limited to war, strike, weather, pandemic, or similar events).
  • A Frank Idea shall notify customers of any force majeure condition in writing and take reasonable steps to minimize its effects.
  • If a service cannot be delivered due to force majeure, A Frank Idea shall refund the full price of the service.
  • These terms are governed by Finnish law. Disputes will be settled by Finnish courts, with Lapin Käräjäoikeus (District Court of Lapland) as the court of first instance.
  • Mandatory consumer protection rights under Finnish law remain unaffected.

Privacy and Data Protection

  • A Frank Idea respects your privacy and applies best practices to safeguard its digital infrastructure.
  • A Frank Idea collects only personal data necessary to deliver services and ensure safety.
  • Personal data is used exclusively for the agreed service and is deleted within one year of service completion.
  • The customer has the right to access and correct their personal data.
  • A Frank Idea does not photograph customers for promotional purposes.
  • A Frank Idea offers services via third-party platforms, which may have separate terms and privacy policies. Customers using such platforms accept their terms and understand that data may be stored by third parties.
  • A Frank Idea communicates primarily by unencrypted email. Customers acknowledge and accept that such communication is not fully secure.
  • In the event of a data breach affecting A Frank Idea systems, a notification will be posted on www.afrankidea.com detailing potential consequences and recommended actions.

Intellectual Property

  • All content and materials provided by A Frank Idea (including translations, tour materials, presentations, and digital content) remain the intellectual property of A Frank Idea unless otherwise agreed in writing.
  • Customers may not reproduce, distribute, or commercially exploit such materials without prior written consent.

Changes to Terms

  • A Frank Idea reserves the right to amend these terms and conditions at any time. Any updates will be posted on www.afrankidea.com.
  • The version of terms and conditions in force at the time of booking shall apply to that booking.

Governing Language

  • These terms and conditions are drafted in English. In case of discrepancies between translations, the English version shall prevail.

Severability

  • If any part of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

More Information

  • For further information, please contact info@afrankidea.com.