Privacy and data protection

The web shop on this website is managed by Fareharbor, a software company owned by Booking holdings, to manage our bookings and payments. To put it simply, A Frank Idea idea utilizes the software of another company, Fareharbor, to process the bookings and payments made on this website. Fareharbor is collecting data by using this website and web shop through the use of cookies. If you do not like to use cookies, you could block cookies, or go to the uncookied part of this website.

When you make a booking, customer data is stored by Fareharbor. A Frank Idea will receive booking information per email and as well A Frank Idea can access this information through an online dashboard of Fareharbor. A customer from the European Union has under the GDPR or a customer from California under the CCPA has the right to examine, correct, delete and limit processing of her, his or their personal data. Please contact us and Fareharbor to request to examine, correct or delete your data.

As well a customer is entitled to receive personal data, so that that data can be used by another processor.

Stripe, which is a financial services company, processes the payments on our web shop. Please see more information the terms of service and privacy policy of Stripe.

A Frank Idea only collects the personal data of customers that are necessary to carry out the service and the booking, and to ensure safety during the activity.

We never use pictures of customers taken during services of activities for promotional efforts.

The parts of this website that do not contain booking functions, like our blog, do not contain any cookies. A Frank Idea uses unencrypted email as primary medium for communication. Please acknowledge that unencrypted email communication is not considered as secure. We store email on a server we rent at Orange Website. We delete emails shortly after an activity has been conducted. We don’t put trackers in our emails. In case you prefer a more secure method to communicate, A Frank Idea encourages to communicate via signal messenger.

In case the website, computer or telephone of A Frank Idea, or the booking software of Fareharbor we use, will be breached, a notification will be put on the webpage of A Frank idea. A Frank Idea will provide a description of potential consequences and possible measures to be taken to cope with a data breach.

A Frank Idea applies best practices to ensure the safety of the digital infrastructure of A Frank Idea. A Frank Idea mostly uses open source software; we use Fedora as OS on our computer and Lineage OS and Apple iOS on our smartphones. We update our devices regularly. The server we use for our website, emails, internal storage cloud and calendar is hosted by Orange Website in Iceland. This website was made with wordpress.org code. We use a plugin by Wordfence security. The website uses Astra wordpress theme.

A Frank Idea would like to thank everybody whom has contributed or is contributing to free and open software 🙂

The data controller at A Frank Idea is Frank.

A Frank Idea

PL 2208

96201

Rovaniemi

Finland

Please contact A Frank Idea for more information: info@afrankidea.com

Under the GDPR a customer has the right to file a complaint with a supervisory authority. In Finland you could reach out to the:

Office of the Data Protection Ombudsman

P.O. Box 800

FI-00531

Helsinki

+358 29 56 66700

tietosuoja@om.fi

http://www.tietosuoja.fi/en

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